These terms set out how your 1111br account works, what you can do on the platform, and what we expect in return. Read them before you start — they apply to every session, every transaction, and every support request you make through this site. Access and eligibility depend on your local law and the eligible regions we serve.
Applies to all account activity
Covers Nagad, Upay, Bank Transfer transactions
Jurisdiction-dependent access
Updated terms take effect on publication
POLICY POSTURE
How These Terms Govern Your Account
By opening and using an account on this site, you confirm that you have read, understood and accepted these terms in full. They form the complete agreement between you and 1111br for all account activity — including deposits made through Nagad, Upay or Bank Transfer, withdrawals back to those same channels, game sessions, and any communication you send to our support team. These terms apply from the moment your account is created and continue for as long as your account remains open. Where any section of these terms conflicts with a specific information notice or a separate policy document we publish, the specific document takes precedence for that topic only. We may update these terms at any time. When we do, the revised version is published on this page and takes effect immediately. Continuing to use your account after a change is published means you accept the revised terms. If you do not agree with a change, you should stop using the account and contact support to close it. Your account wallet balance, including any Nagad or Bank Transfer deposits recorded at the time of closure, will be handled according to the withdrawal process set out in the relevant policy section. Access to certain features depends on your local law and the eligible regions we operate in.
Nagad
Nagad transactions on your account are subject to these terms. Deposits and withdrawals through Nagad follow the process shown in your account wallet at the time of the transaction.
Upay
Upay is a supported payment channel under these terms. Any Upay transfer you initiate from your account is recorded in your transaction history and governed by the rules in this document.
Bank Transfer
Bank Transfer requests are processed according to the steps and fields shown in your account. Verification requirements are displayed at the point of request and form part of these terms.
WHAT IS COVERED
What Falls Inside and Outside These Terms
These terms cover the four main areas of your relationship with this platform. Knowing what is and is not included helps you understand where to direct a question and what rules apply to each part of your account activity.
Account Access
Login, session behaviour, device continuity across mobile and browser, and account security obligations all fall inside these terms. You are responsible for keeping your login details private. We describe the steps to secure your account in the account settings area.
Transactions
All deposits and withdrawals processed through your account — including those made via Nagad, Upay and Bank Transfer — are governed here. The fields, limits and verification steps shown in your account at the point of transaction are part of these terms.
Site Content
Game availability, lobby content, and any notices published on the site are covered by these terms. We do not make availability promises for specific titles across all regions; what you see in the lobby is what is available to your account at that time.
Third-Party Services
Payment processors, game studios and any external services linked from this site operate under their own terms. We are not responsible for the policies of third parties. Your use of those services is between you and that provider.
YOUR ACCOUNT CHOICES
Actions You Can Take Under These Terms
These terms are not one-directional. You have several practical options available to you at any point during your account life. You can review your full transaction history — including every Nagad, Upay and Bank Transfer record — directly from the account wallet screen. Each entry shows the channel, amount, date and status as recorded by the platform. If a detail on your account profile is incorrect, you can update it through the account settings fields; for fields that require verification before they can be changed, the page will show you the steps to follow. You can raise a question about any term in this document by contacting support through the routes listed in the support section below. We aim to give a clear, specific answer rather than a form response. If you want to close your account, you can request that through the same support routes. Account closure does not cancel any outstanding transaction already in progress; those are completed first according to the process shown at the time of initiation.
Review Your Records
Open the wallet screen in your account to see every transaction record, including payment channel and status. Nothing is hidden from your account view.
Correct Account Details
Go to account settings to update your profile. Fields that require verification will show you the exact steps before any change is saved.
Ask a Question
Contact support using the routes listed on this page if any term is unclear. We respond with a specific answer tied to your account and the relevant section of these terms.
Request Account Closure
Send a closure request through support. Any transaction already in progress at the time of your request will be completed first; your wallet balance is returned via the withdrawal process.
REACH OUR TEAM
How to Contact Us About These Terms
If a section of these terms raises a question you cannot answer from this page, use one of the contact routes below. Each route goes to the same support team — choose whichever suits your device. We handle terms queries in the same queue as account and payment questions, so include your account reference and the section you are asking about to get a specific response.
Live Chat
Open the chat widget from any page when you are logged in. Describe the terms section your question relates to and include your account reference so the team can pull the right record.
Email Support
Send your query to the support email address shown in your account profile page. Email is useful for detailed questions where you want a written record of the response.
Help Centre
The help centre linked from your account dashboard contains published answers to the most common terms and policy questions. Check there first before raising a new support ticket.
HOW WE HANDLE THIS
Data, Security and Policy Practices on 1111br
Knowing how we handle your account data and apply these terms in practice helps you make an informed choice about using the platform. The points below reflect how we operate, not aspirational promises.
Data Handling
Account data you provide — name, contact details, payment channel identifiers for Nagad, Upay or Bank Transfer — is used only to operate your account and process your transactions. We do not sell your account data to third parties.
Cookie Use
We use cookies to keep your session active across mobile and browser and to remember your account preferences. You can manage cookie settings through your browser; disabling them may affect how your session behaves on the site.
Account Security
You are responsible for your login credentials under these terms. If you suspect unauthorised access, contact support immediately using the chat or email route. We describe the steps to secure your account in your account settings area.
Retention and Changes
We keep transaction and account records for as long as your account is active and for the period required after closure. To request a change to stored details, use the account settings fields or contact support with your account reference.
TERMS QUESTIONS
Common Questions About These Terms
The questions below reflect what account holders ask most often about how these terms work in practice. If your question is not answered here, use the support routes listed above.
Do these terms apply to every device I use to access my account?
Yes. Whether you log in through a mobile browser or a desktop browser, these terms apply to every session. Device continuity does not change the rules — the same account obligations apply regardless of how you connect.
What happens to my Nagad or Upay deposit if I disagree with a terms change?
If you choose not to accept a terms update, stop using the account and contact support to request closure. Any recorded deposit — including Nagad or Upay transactions — is processed through the standard withdrawal route before the account is closed.
Can I share my account with someone else under these terms?
No. Each account is for the registered holder only. Sharing login details with another person puts your account at risk and is a breach of these terms. If you believe someone else has accessed your account, contact support straight away.
How do I know when these terms have been updated?
The revised version is published on this page and takes effect on the date shown at the top of the document. We recommend checking this page periodically. Continuing to use your account after a revision is published means you have accepted the updated terms.
Does my location in Bangladesh affect which parts of these terms apply to me?
Access and eligibility depend on your local law and the eligible regions we serve. Some features or payment channels may not be available in all areas. The terms that govern your account are the ones in effect at the time you use the platform from your region.
How do I raise a formal dispute about a transaction recorded under these terms?
Open your account wallet to find the transaction reference, then contact support via live chat or email with that reference and a description of the issue. The team will review the record against the transaction rules set out in these terms and respond with a specific answer.
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