1111br is straightforward about how your personal data is handled — what we collect when you open an account, how we use it, and what choices you have. Access and eligibility on this platform depend on your local law and eligible regions.
Account data only
No third-party selling
Your rights, clearly stated
Contact us anytime
POLICY SCOPE DETAILS
How We Collect and Use Your Information
When you create an account, we collect the details you submit directly — your name, contact information, and the payment method you choose to use, whether that is Nagad, Upay or Bank Transfer. We also collect technical data your device sends automatically, such as browser type, session timestamps and IP address. This data helps us keep your account working correctly, process wallet transactions and respond to support requests you raise. We do not sell your personal data to third parties for marketing purposes. Where we share data — for example, with payment processors handling your Nagad or Bank Transfer transaction — we do so only to complete the service you have requested. We retain account data for as long as your account is active and for a period afterwards as required by applicable standards. When you close your account, we follow a structured retention and deletion process. Use of this platform depends on your local law and eligible regions; if you are unsure whether access is permitted where you are, please review the terms or contact our support team before proceeding.
Nagad
Transaction references tied to Nagad payments are recorded in your account history for verification and support purposes.
Upay
Upay wallet transfers generate a transaction record linked to your account, used only to confirm and process your request.
Bank Transfer
Bank Transfer details you submit are handled by the relevant payment processor and are not stored beyond what verification requires.
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This policy applies to data processed through your 1111br account — from the moment you register to the point you access the lobby, make a transaction or contact support. It does not extend to third-party websites linked from our pages or to external payment processors' own privacy practices. Understanding the boundary helps you know exactly who is responsible for which part of your data journey.
Account Access
Any data you submit when logging in or updating your account profile falls fully within this policy. That includes your email, phone number and any verification details we ask for during the account setup process.
Transactions
Payment records for Nagad, Upay and Bank Transfer are covered here up to the point your transaction reaches the payment processor. Beyond that handoff, the processor's own privacy terms apply to how they handle your financial data.
Site Content
Data about how you browse the lobby, which sections you open and how long you spend there is collected by us as session data. We use it to keep the site functioning and to resolve technical issues you report.
Third-Party Services
Links to external providers, support tools or payment gateways operate under their own privacy policies. We are not responsible for how those third parties collect or store your data once you leave our platform environment.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Personal Data
You have real, actionable choices about the data we hold. The starting point for most requests is your signed-in account area, where you can review the details on file and correct anything that is out of date — your contact number, email address or linked wallet reference. If you need us to delete data that is no longer necessary for your active account, you can submit that request through our support channel and we will confirm the steps involved. For questions about what specific data we hold on your account, raise a query directly with our team. We will describe the categories of data stored without requiring you to fill in a lengthy external form. Where data processing depends on your consent — such as optional communications — you can withdraw that consent at any time through your account notification settings. All requests are handled according to the applicable standards for your region. Keep in mind that some data must be retained for a period even after a deletion request, where required by the standards that govern our operations.
Review Your Records
Open your account settings page to see the personal details currently on file. Your transaction history, including Nagad and Bank Transfer records, is listed there and can be checked at any time.
Correct Account Details
If your contact number, email or wallet reference is wrong, update it directly in the account profile section. Changes take effect immediately on your next login session.
Raise a Data Question
Contact our support team to ask about specific data categories we hold. We will describe what is stored and why, without directing you to a generic external page.
Request Data Support
For deletion or restriction requests, reach out via the published support route. We will confirm receipt and outline the process, including any retention periods that apply to your account under applicable standards.
CONTACT OUR TEAM
How to Reach Us About This Policy
If you have a question about this privacy policy — or about the data we hold on your account — use any of the published contact routes below. We handle privacy queries the same way we handle account support: through the channels visible on the site.
Live Chat
Start a live chat from the support section of the site. This is the quickest route for questions about your account data or a specific transaction record.
Email Support
Send your privacy or data question to the support email address listed in the site's contact section. Include your account reference so we can locate your records promptly.
Help Centre
The Help Centre on site covers common privacy questions, account data topics and the steps for submitting a data correction or deletion request without needing to contact us directly.
DATA HANDLING STANDARDS
How We Handle Data Responsibly on 1111br
We approach data handling with a clear set of internal practices that cover collection, storage, cookie use and account security. None of these are abstract commitments — each has a visible effect on your account experience, from the session cookie that keeps you logged in on mobile to the retention window applied when you close an account.
Cookies and Session Data
We use session cookies to keep your account active while you browse. Persistent cookies record preferences like language and layout. You can adjust cookie settings through your browser; some features may not function if all cookies are blocked.
Account Security
Account credentials are stored with access controls in place. We do not store your Nagad or Bank Transfer PIN or full payment credentials — those are handled exclusively by the payment processor at the point of transaction.
Data Retention
We keep account data for as long as your account is active and for a defined period afterwards. Once that window closes, data is deleted or anonymised in line with the applicable standards for your region.
Policy Updates
When this policy changes in a way that affects your rights, we publish the updated version on this page with a revised date. Continuing to use your account after a policy update means you have had the opportunity to review the changes.
POLICY FAQ
Privacy Policy Questions We Hear Most Often
These are the questions our support team receives most often about how we handle account data, cookies, payment records and your options under this policy.
What personal data does 1111br collect when I open an account?
We collect the details you enter at registration — name, email, phone number and any payment reference you add, such as a Nagad or Upay account number. We also collect technical session data your device sends automatically, like IP address and browser type, to keep the account working correctly.
Does 1111br share my data with third parties?
We share data only where it is necessary to deliver the service you have requested. Payment processors handling your Nagad, Upay or Bank Transfer transactions receive the minimum data needed to process your transaction. We do not sell your personal information to third parties for marketing or advertising.
How do I correct or update the personal details on my account?
Open your account settings while signed in and edit the fields you need to change — contact number, email or linked wallet reference. Updates apply immediately. If a field is not editable from settings, contact our support team through live chat or email and we will walk you through the correction process.
Can I request that 1111br delete my account data?
Yes. Reach out through live chat or the support email listed on site and ask for a data deletion request. We will confirm what can be removed immediately and what must be retained for a period under applicable standards. We handle every request through the same published support route.
How long does 1111br keep my data after I close my account?
We keep your data for a defined retention period after account closure, in line with applicable standards for your region. Once that period ends, data is deleted or anonymised. The exact window depends on the type of data — transaction records and account credentials have different retention timelines.
Does 1111br use cookies, and how do I manage them?
We use session cookies to keep you logged in while you browse and persistent cookies to remember your settings. You can manage cookie preferences through your browser settings. Blocking all cookies may affect how certain parts of the site function, including keeping your session active on mobile.